Privacy Policy
How we collect, use, and protect your personal information.
Last updated: 12 August 2026
Who We Are
60 on Kosmos Guest House ("we", "us", "our") operates from 60 Kosmos Street, Bellville South, Cape Town, 7530, South Africa. This policy explains how we handle personal information in accordance with South Africa's Protection of Personal Information Act, 2013 (POPIA).
Information We Collect
When you contact us or request a booking, we collect:
- • Name, phone number, and email address
- • Requested check-in/check-out dates and number of guests
- • Company name, if you book as a corporate/contractor group
- • Any message content or special requests you provide
- • South African ID or passport details collected on arrival for guest registration
- • Basic usage data (pages visited) via Google Analytics, once enabled
How We Use Your Information
- • To respond to enquiries and process booking requests
- • To confirm your stay and communicate with you via phone, WhatsApp, or email
- • To meet legal guest-registration requirements
- • To send invoices for corporate or contractor bookings, on request
- • To understand how visitors use our website, so we can improve it
We do not sell your personal information, and we do not use it for marketing without your consent.
Who We Share It With
We use the following third-party services to run our booking and enquiry process. Information you submit through our contact and booking forms is processed by:
- • Formspree — handles and delivers form submissions to our inbox
- • Google Analytics — anonymised website usage statistics, once enabled
If you book through Booking.com or Airbnb instead of directly with us, your information is also subject to their respective privacy policies.
Data Retention
We keep booking and guest-registration records for as long as necessary to meet legal, tax, and accommodation-establishment record-keeping obligations. Enquiry messages that don't lead to a booking are retained only as long as needed to respond to you.
Cookies
Our website may use cookies for basic functionality and, once enabled, Google Analytics to understand how visitors use the site. You can disable cookies in your browser settings at any time.
Your Rights Under POPIA
You have the right to:
- • Ask what personal information we hold about you
- • Request that we correct or delete inaccurate information
- • Withdraw consent to processing, where consent is the basis for it
- • Object to how your information is being processed
- • Lodge a complaint with the Information Regulator of South Africa
Security
We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, or disclosure.
Questions or Data Requests
To ask about your information, or to request access, correction, or deletion, contact us directly.